Excellent quality services
ZVB and its partner companies (including Zugerberg Bahn) set great store by quality. Customer satisfaction with our public transport and leisure services is very important to us. We are constantly working on developing our services and on ensuring seamless networking of the public transport system. We also operate an active environmental management.
Certification in accordance with ISO standards:
ISO 9001 (quality) and ISO 14001 (environment)
Since June 2007, ZVB (including its partner companies) has been ISO certified (ISO = quality and environment management system in accordance with ISO 9001 and ISO 14001). Our aim is to meet the public's requirements in terms of public transport and leisure services. Our aim is that our services are top quality and as safe and as green as possible.
OHSAS 18001 certification – a certified industrial safety system
ZVB (and its partner companies) has been OHSAS 18001 certified since March 2012.
This guarantees high levels of industrial safety and health protection. The security procedures are embedded into our business processes and are based on initiative and responsibility. Safety activities have been systematized and are continuously improved.
Level III quality seal
The Swiss tourism quality programme promotes quality development and quality assurance in tourist operations. It rewards companies which are dedicated to quality issues and constantly do their best for the customers. In 2007, ZVB received the level III quality seal from Schweiz Tourismus for the first time. Level III accreditation is awarded to companies who have developed and successfully implemented an internationally recognized comprehensive quality management system (QMS).